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Privacy Policy

RedLeafLoans.ca, its affiliates and related companies (collectively “RedLeaf”) values your privacy and is committed to maintaining the accuracy, confidentiality, security and privacy of your personal information. With this in mind, we have developed the Privacy Policy set out below. By using the RedLeafLoans.ca website, you, the user, signify acceptance of our Privacy Policy.

Use of Personal Information

During the application process, a user will be required to provide certain contact information, financial information and other personal information that RedLeaf will use to: 1) assess loan eligibility;2) to detect and prevent fraud;3), to deposit loan proceeds;4) for collection purposes in the event of a loan default; and, except for residents of Ontario, 5) to send you information relating to products and services that may be of interest to you.

RedLeaf and other third parties (including other lenders) may contact you via mail, telephone, email, SMS or other method (as permitted by law) regarding financial offers and other promotions that may be of interest to you. You may notify RedLeaf at any time if you do not wish to receive these offers.

You authorize RedLeaf to verify any information relating to you through any source including use of a credit report and you agree to provide us with such additional information as may be necessary.

By completing this application, you agree to the disclosure of all credit information relating to yourself, by any credit reporting agency or other party, including without limitation, any employer or financial institution. Furthermore, you authorize any such credit reporting agency or other party to provide any such information to the Lender upon request, and you further authorize the Lender to use and disclose any such information as is reasonably necessary or commercially expedient in furtherance of the transactions contemplated by this application.

Disclosure of Personal Information

A user’s personal information may be disclosed to third party service providers who perform certain services on RedLeaf’s behalf. However, we will only disclose personal information to those service providers who have been hired and bound by strict confidentiality obligations. We may also need to disclose personal information when required or permitted by law.

Links

The RedLeafLoans.ca website may contain links to other sites. Please be aware that RedLeaf is not responsible for the privacy practices of other sites visited via these links. We strongly encourage our users, whenever leaving our site, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected on this website.

Security

RedLeaf takes every precaution to protect our user’s personal information. When any sensitive information is submitted via our site, that information is protected both online and offline. Information collected via our application form is sent via the best encryption software in the industry: SSL. While SSL encryption is used to protect sensitive information online, we also take every measure to protect personal information offline. All user information, not just the sensitive information, is restricted in our offices. Only employees who need the information to perform a specific job (Customer Representatives, for example) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our current security and privacy practices. Please note that RedLeaf only retains personal information for as long as it is required for its business purposes or as required by federal or provincial laws.

Web Activity

RedLeafLoans.ca uses a third party tracking utility to track end-user activity through our site by use of cookies. This activity is tracked in an effort to make our site easier to navigate through. This tracking also shows us which areas of our site draw the most attention. This includes: Most Requested Page, Least Requested Page, Top Entry Page, Top Path Through Site, cities customers are visiting from, and the average length of time spent on our site.

This site uses SessionCam web analytics service. SessionCam may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. SessionCam does not collect personally identifiable information that you do not voluntarily enter in this website. SessionCam does not track your browsing habits across web sites which do not use SessionCam services. We are using the information collected by SessionCam to improve your online experience. If you do not want SessionCam to record your visit to our site you may disable cookies on your computer. For information on how to do this you can use the "help" function within your browser or visit http://www.allaboutcookies.org/. Please note that by disabling cookies could affect how our website works for you.

Notification of Changes

If RedLeaf’s privacy policy ever changes, we will post notice of the changes on our homepage, so that users are aware of updates and information collected. We will fully disclose any updates or new information being collected. If at any point it is decided to use personally identifiable information in any manner different from what was laid out at the time it was collected, the affected users will be notified via email and will be given the choice as to whether or not we use their information in a different manner. We will always use information in accordance with the privacy policy under which the information was collected.

Contact us

You have the right to request access to your personal information in our possession or to request that errors be corrected, to obtain information about the way in which your personal information is used and to obtain the names of individuals and organizations to whom your personal information has been disclosed.

Please contact us with any complaints, concerns or requests for further information about our privacy policies and procedures via telephone at 1-877-556-2648 or by email at customercare@redleafloans.ca.